How Secret Filming Uncovered a £28 Million Timeshare Scam

Prosecutors have labeled it as among the biggest deceptions of its kind in the UK.

A total of 14 defendants have been found guilty for their part in a £28 million conspiracy to swindle more than 3,500 vacation property owners.

The victims were keen to get out of decades-old vacation property deals and went looking for support.

Most were aged between 60 and 80. Over 500 of them parted with in excess of £10,000, and one paid more than £80,000.

Those victimized were exposed to intense sales meetings extending for six hours. They were out of money, holding worthless fake "points" and still locked into expensive timeshare contracts they frequently were unable to use.

The Business Central to the Deception

The company at the centre of the fraud was Sell My Timeshare (SMT). They accepted clients' cash to fund the proprietors' opulent way of life of prestigious schooling, millionaire mansions and personal aircraft.

The leader at the helm of the organization, Mark Rowe, was sentenced to a 90-month sentence in January for deceptive scheme.

On Friday, his spouse one of the co-defendants was among the last group to hear their sentences.

She was handed a 24-month deferred imprisonment at the judicial venue after confessing to illegal fund handling.

The outcome represents a long time coming and represents a major victory for the victims who came forward, the police and the Crown.

The Way the Investigation Was Initiated

I first heard about the company was in the mid-2016. The role involved in the reporting team of a media outlet, creating documentary programmes.

A acquaintance noted that his mother had inherited the use of a timeshare apartment in Spain and, after decades of vacations, had commenced searching to get out of the deal.

It's worth mentioning how widespread vacation properties had grown with British holidaymakers in the eighties and nineties.

Vacation properties permitted individuals to use the equivalent unit every year, or exchange their time slots with fellow investors who had units in alternative destinations. About 600,000 sun-lovers accepted that chance.

The initial boom was linked to a lot of reports about rip-off merchants fraudulently marketing properties. They were regularly featured on consumer TV programmes.

The typical holiday ownership agreement locked buyers for decades.

At that time, those owners who had experienced their guaranteed place in the sunshine for a long time were getting older, and a large proportion were attempting to wave goodbye to their timeshares.

A number had declining mobility and were unable to visit their properties. Some just felt they'd got all they wanted from them. And others had passed away, in many cases passing on their family members to assume the contracts - including their yearly fees and maintenance fees.

The Undercover Operation Develops

And that's where the friend's mum had been placed. She searched the web for solutions and found the company, a firm whose online presence assured to get her out of her agreement.

Yet, having paid a fee and arranged an appointment with them, her loved ones became suspicious.

Additional investigation uncovered numerous individuals saying they had submitted funds and received no benefit out of it. In fact, they had been left out of pocket. Substantial amounts.

The investigative unit began investigating what was going on. It soon emerged that there were some shady characters working within the vacation property industry.

One lawyer had numerous client reports preparing to take action against the company.

The team interviewed clients who had used the firm and they all told the same story. They believed the business would buy their property from them but when they went to a consultation (for which they submitted funds initially) they were told there was no re-sale value.

Instead, they were encouraged - in fact compelled - to invest additional funds acquiring "the firm's incentive scheme", named after the organization's holding firm, the parent organization.

The precise definition was somewhat vague. They sounded like a kind of currency, giving access to cheaper vacations and amenities and retail offers.

And they were apparently "exchangeable with fellow investors, some time down the line.

Paying cash up front now would lead to an future return that would cover the firm's costs and leave the timeshare holder in profit, released finally from their troublesome agreement.

An unbelievable offer? Well, yes.

A 'Bait-and-Switch Tactic'

Based on these descriptions were true, this was a major deception.

This is known as a "deceptive marketing."

An operator - here SMT - "attracts the consumer by promoting a specific service and then say that's not available, steering the customer to an alternative, lesser option.

That's illegal. Possessing all the testimony we had assembled, we made the case to discreetly video one of the company's meetings.

Such an operation demands commitment, energy, and compelling reasons for why this is the sole method to obtain the evidence required to confirm deceptive practices.

Armed with that permission, our limited crew set up a meeting with one of the firm's agents in the English town.

Posing as a potential client hoping to get his mum free from her timeshare contract|holiday ownership agreement

Laura Stanley
Laura Stanley

Elara is an experienced educator and content creator passionate about innovative teaching methods and digital learning solutions.